FAQs

 

Shipping & Delivery:

Q: How long does delivery take?

A: Most orders will ship within 2–7 business days depending on the supplier. Once products are live, we’ll list exact delivery times on each product page.

 

Q: Will I get tracking information?

A: Yes. All orders will include a tracking link sent to your email as soon as your order is fulfilled.

 

Returns & Exchanges:

Q: Can I return a product?

A: Yes — we plan to offer a 14-day return policy on all eligible items. Full details will be confirmed when our product range goes live.

 

Q: My product has arrived damaged - what should I do?

A: Please email us at info@furrycherub.com within 48 hours of receiving your order. Include photos of the damage and we’ll sort it quickly.

 

Q: Can I cancel or change my order?

A: We will allow changes or cancellations within 24 hours of ordering, but this is only if your product has not been shipped. If you product has already been shipped, we cannot cancel or change it.

 

Where Do You Ship From?

A: We work with trusted suppliers across the UE. Warehouse locations vary by product and will be clearly listed.

 

What Is Furry Cherub?

A: Furry Cherub is a curated online store offering luxury, high-tech pet products that make life easier for pets and their humans.

 

How Do You Choose Your Products?

A: Every item is selected based on quality, design, innovation, and pet wellbeing. We source only from trusted, vetted manufacturers.

 

What do I do if I have a problem with the item?

A: Please send us an email to info@furrycherub.com and our fabulous customer service team will be on board to help you.